SHIPPING & Delivery.

Your Questions, Answered.

Everything we make, we crate!

Located at the bottom of Australia in Tasmania, we’ve become experts at shipping large, high-value, and sensitive goods. We design and engineer our own custom shipping crates to ensure our products arrive safely across Australia and around the world. All shipments are fully insured.

If you have any questions or concerns about shipping and delivery, please get in touch — we’re always happy to help!

  • The sooner you pay, the sooner you get!

    Our standard manufacturing lead time is 4 to 6 weeks — ready to ship from our workshop in Hobart, Tasmania.

    We keep cabinets in stock, however final assembly only begins once we receive payment — either a 50% deposit or the full amount.

    No two orders are the same. Lead times can stretch a bit depending on your choices for veneers, finishes, baffles, and grills.

    If you’re working to a tight deadline, just let us know. We’re happy to chat about your project and give you a more accurate timeframe.

  • Pitt & Giblin store prices are displayed in Australian Dollars (AUD).

    All orders are charged in AUD.

    The currency conversion rate from AUD to your local currency (such as USD, EUR, or GBP) will be the applicable rate on the day of the transaction.

  • Payment options include:

    • VISA (0.6% surcharge)

    • Mastercard (0.6% surcharge)

    • AMEX (1.6% surcharge)

    • Wise (cost effective money exchange)

    • Bank transfer/wire

  • We'll send you an accurate shipping rate as soon as we have your order details and delivery location.

    Here’s an estimated shipping cost for a pair of Superwax Mini’s from Hobart to:

    Australia
    $175 – $350 AUD

    Oceania / New Zealand
    $400 – $800 AUD

    North America
    $900 – $1350 AUD

    Asia
    $800 – $1200 AUD

    Europe
    $900 – $1350 AUD

    United Kingdom
    $900 – $1350 AUD

  • Pitt & Giblin’s manufacturing workshop is based in Hobart, Tasmania, Australia.

    We use TNT Express and FedEx to deliver all of our freight domestically and internationally.

    Below are estimated transit times based on a pair of Superwax Mini’s:

    Australia ( NSW, VIC, ACT, QLD, SA, TAS )
    3 – 5 business days

    Australia ( WA, NT, FNQ, rural locations )
    7 – 10 business days

    Oceania / New Zealand
    4 – 10 business days

    North America
    5 – 12 business days

    Asia
    5 – 12 business days

    Europe
    5 – 12 business days

    United Kingdom
    5 – 12 business days

    For international orders, we encourage you to promptly pay your local taxes and tariffs with FedEx to avoid hold ups clearing customs. More info about this below.

  • We get very competitive shipping rates with FedEx and we pass these savings onto our customers.

    We do not allow customers to organise their own freight.

  • Australia GST

    All orders within Australia are charged 10% GST.

    ⸻⸻⸻

    International Duties, Taxes & Tariffs

    International orders are shipped using DAP (Delivered at Place), which basically means we the seller are responsible for delivering goods to a destination.

    We cover packing, shipping, and insurance costs, and all risks involved of delivering the goods to your door.

    You as the buyer manage and pay your local duties, taxes and tariffs - and this process is outside of our control. FedEx will contact you directly for these to be paid.

    As an international customer you do not pay Australian GST, you pay your local GST or VAT.

    ⸻⸻⸻

    New Zealand GST

    GST of 15% applies to all imported goods valued over NZ$1,000

    ⸻⸻⸻

    US Tariff

    All packages entering the USA, regardless of origin, now require tariffs to be paid by the customer in order for the goods to clear customs. Currently the US import tariff on Australian goods is 10%.

    Below is an approximate cost for a pair of Superwax Mini’s delivered to Los Angeles, California, USA.

    Product Cost:
    $14,950 AUD excluding GST

    Shipping Fee:
    $1250 AUD excluding GST

    Product + Shipping Fee:
    $16,200 AUD excluding GST

    Convert AUD to USD: (as of July 2026)
    $11,343 USD excluding 10% tariff

    Grand Total:
    $12,477 USD including 10% tariff

    ⸻⸻⸻

    EU VAT & Duties

    Orders to the EU are shipped using DAP (Delivered at Place), which means we organise the shipping and insurance costs, you pay the relevant VAT and duties directly to FedEx. FedEx will contact you via email and/or SMS for this to be paid once the goods have left Australia.

    ⸻⸻⸻

    UK VAT & Duties

    Orders to the UK are shipped using DAP (Delivered at Place), which means we organise the shipping and insurance costs, you pay the relevant VAT and duties directly to FedEx. FedEx will contact you via email and/or SMS for this to be paid once the goods have left Australia.

    1. You place an order via the Pitt & Giblin store, or via direct contact with us.

    2. We start manufacturing your order once we receive payment.

    3. We pack and ship your order with FedEx.

    4. After the order has shipped, FedEx will contact you via email and/or SMS with an invoice for the local taxes and tariffs to be paid.

    5. Expect delivery to your door soon after. You are required to be at the delivery address to receive the goods.

    6. If you do not pay the taxes and tariffs, the goods will be held at customs until payment is made.

    7. If the taxes and tariff are not paid and goods are returned to Pitt & Giblin, we will provide you a partial refund for the product. The original shipping cost, return shipping cost, customs storage fee, and the taxes and tariffs will be invoiced to you.
      ( Not an ideal situation so please pay the import fees promptly! )